🙋 Frequently Asked Questions (FAQs)
Welcome to our FAQ section. At Caye Party Supplies Company, we’re here to make your ordering experience smooth and worry-free. Below are the most common questions we receive from our global clients.
🎉 1. What types of party supplies do you manufacture?
We offer a full range of party products including:
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Balloons (latex, foil, number/letter)
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Paper tableware (cups, plates, napkins)
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Birthday and seasonal banners
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Cake toppers, party hats, gift bags
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Full party sets (theme-based bundles)
Custom designs, colors, and themes are welcome.
📦 2. What’s your Minimum Order Quantity (MOQ)?
Our general MOQ is:
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500–1,000 pcs per item/design for standard products
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2,000 pcs or more for fully customized packaging or theme sets
We accept small trial orders or sample orders for new clients.
🖌️ 3. Can I customize my order with my brand or design?
Absolutely! We specialize in OEM/ODM services. You can:
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Print your logo or brand name
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Customize colors, patterns, packaging
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Create your own theme set or combo kit
We offer design file guidance (AI, PDF) and mockup previews before production.
🎨 4. Can I get a sample before placing a bulk order?
Yes. We provide:
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Free existing samples (you only pay shipping)
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Customized pre-production samples (small fee may apply)
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Sample lead time: 5–7 working days depending on complexity
🚚 5. How long is your production lead time?
Typical production time:
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Standard orders: 12–20 days
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Complex customization or large orders: 20–30 days
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Urgent orders can be expedited — contact us for details
🌍 6. What shipping options do you offer?
We support:
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Express: DHL, FedEx, UPS (ideal for small/boutique orders)
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Air freight: Faster than sea, cost-effective for medium volume
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Sea freight: Best value for large/bulk shipments
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DDU/DAP/FBA: Amazon prep & labeling service also available
We can also ship to your freight forwarder in Yiwu, Guangzhou, or Ningbo.
💰 7. What are your payment terms?
We typically accept:
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T/T (bank transfer) – 30% deposit, 70% before shipment
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Alibaba Trade Assurance – Secure and transparent
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PayPal/Western Union – For small orders or samples
Other payment methods can be discussed based on order volume.
📃 8. Do you offer product certifications?
Yes. Upon request, we can provide:
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FDA, SGS, FSC for food-contact paper items
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EN71/ASTM for safe party toys or decorations
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BSCI or SEDEX audit reports for factory credentials
Let us know your destination market to check compliance needs.
🛠️ 9. What if I receive damaged or incorrect products?
Please contact us within 7 days of receiving your goods, along with:
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Clear photos/videos of the issue
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A copy of the invoice or order number
We will evaluate and arrange replacement, refund, or credit depending on the case. Full details are in our Return Policy.
🤝 10. Can you help me build a full theme kit for my brand/store?
Yes! We offer one-stop custom solutions, including:
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Product sourcing (within or outside our factory)
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Custom printed sets (balloons + cups + banners, etc.)
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Retail-ready packaging with barcode/UPC
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Design and branding support
Perfect for online sellers, supermarkets, or event organizers.