🎁 Return & Replacement Policy
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At Caye Party Supplies Company, we stand behind the quality of every party product we manufacture. While we aim for 100% satisfaction, we understand that issues may occasionally occur during international shipping or production. That’s why we offer a practical and fair return & replacement policy to support our valued clients.
✅ Returns – What Is Eligible?
Due to the nature of custom and bulk manufacturing, most orders are non-returnable unless they meet one of the following conditions:
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The product received is significantly different from the approved sample or final confirmed design
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The items are damaged or defective due to production or packaging issues (not caused by shipping carrier)
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The wrong product, color, or design was sent
🔄 Replacement Instead of Refund
For most approved claims, we offer:
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Free replacement of affected items in the next shipment
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OR partial refund or credit toward your next order (case by case)
We do not support full-order returns due to the customized and bulk nature of our service.
⏰ Reporting Window
To be eligible for return/replacement support, you must:
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Notify us within 7 calendar days of receiving your goods
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Provide clear photos/videos showing the issue
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Include the original invoice or order number for tracking
We reserve the right to decline claims submitted after this window or without sufficient documentation.
🚫 What Cannot Be Returned
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Products damaged due to incorrect handling or storage by the buyer
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Slight color or size variations within acceptable tolerance (custom production standard ±5%)
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Items produced according to final approved proof/mockup
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Items customized with your logo, brand name, or unique design — unless the error was made on our end
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Clearance items or sample kits
📦 Shipping for Replacements
If a replacement is authorized:
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We cover the shipping cost only if the fault is on our side (e.g., wrong items, major defects)
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If damage was caused by the shipping carrier (e.g., cartons crushed in transit), we will assist you in filing a claim with the logistics provider
💬 Friendly Note on Custom Orders
Because we specialize in custom party supplies, many orders are produced exclusively for your brand or event. Please review and approve all designs, specifications, and quantities carefully before production begins. Your approval acts as the final agreement.
📨 Contact for Return Support
If you believe your order qualifies for a return or replacement, please contact our support team promptly:
🧾 Need a Sample Before Ordering?
We strongly recommend requesting a pre-production sample or placing a small trial order before confirming bulk production — especially for first-time buyers or custom designs.
This helps avoid misunderstandings and ensures your satisfaction from the start.
🛡️ Our Commitment
We’re not just here to sell — we’re here to build lasting partnerships.
Caye Party Supplies Company is committed to fair business practices, product transparency, and long-term cooperation with every client we serve.